Site Casino Privacy Policy — How Your Data Is Protected

The site casino Privacy Policy is an important document that explains how your personal information is collected, what it is used for, and how it is kept secure. This policy applies to all members and users — whether you are registered or simply browsing.

Site casino believes transparency is the foundation of trust. That is why this policy has been written in plain, easy-to-understand English — not as a dense document filled with legal jargon. If anything is unclear, please contact support directly.

This policy applies to all services provided by site casino — including the website, mobile application, and any associated platforms. Third-party game providers and payment gateways operate under their own separate privacy policies, which apply to their respective services.

• This policy is reviewed at least once a year.
• You will be notified in advance of any significant changes via your registered mobile number or email.
• Continued use of the site after changes have been made constitutes acceptance of the updated policy.

Site casino collects various types of information during registration and use. This data comes from three main sources — what you provide directly, what is generated automatically while using the platform, and what is required during the verification process.

Please note — site casino will never ask for your password, OTP, or full payment card number over the phone or by email. Any such request should be treated as fraudulent.

Every piece of information site casino collects has a specific purpose. Collecting data without a reason goes against site casino's core principles. The main purposes of use are outlined below.

• Account Management: For registration, login verification, and keeping your account secure.
• Financial Transaction Processing: To process deposits and withdrawals and to prevent fraud.
• Legal Compliance: To meet KYC, AML (Anti-Money Laundering), and licensing authority requirements.
• Support Services: To understand your issue quickly and resolve it efficiently.
• Responsible Gaming: To detect unusual gaming patterns and provide timely support when needed.
• Platform Improvement: To analyze which features are used most and improve the quality of our services.
• Relevant Offers: To offer promotions and bonuses tailored to your gaming preferences (with the option to opt out of marketing communications).

Site casino does not sell or commercially share your personal data with advertising companies, data brokers, or unrelated third parties. site casino has never deviated from this commitment.

However, in certain specific situations, limited data sharing is necessary — for service delivery purposes:

• Payment Providers: Only the minimum necessary information is shared with payment gateways such as bKash, Nagad, and Rocket to process transactions.
• Game Providers: During a game session, the provider processes your gaming ID and betting data — not your personal identity information.
• Legal Authorities: Sharing data in response to a court order or a lawful directive from a regulatory authority is a legal obligation. Where possible, you will be informed in advance.
• Fraud Prevention Partners: Limited technical data may be shared with specialized security services to assist in fraud detection.

Site casino uses both technical and procedural security layers to protect your data. Rather than relying on a single technology, a comprehensive security framework has been put in place.

From a communication security standpoint, all data exchanged between your browser or app and site casino's servers is protected by 256-bit SSL/TLS encryption. This means that even if data is intercepted in transit, it cannot be read.

On server security — site casino stores data in internationally recognised, secure data centres. Regular security audits and penetration tests are conducted. Passwords are stored using strong hashing methods, meaning the original password is never stored anywhere.

On access control — site casino staff can only access data that is necessary for their specific role. Every access is logged and reviewed regularly. Any employee who views a member's data without authorisation is considered to be in breach of policy and subject to disciplinary action.

• Two-Factor Authentication is available for added account security.
• Automatic account lock and notification on suspicious login attempts.
• Financial data is stored in a separately encrypted database.
• Regular third-party security audits are conducted.

Site casino uses cookies and similar technologies. Cookies are small text files stored in your browser — they are used to remember your login state and save your preferences.

Site casino uses three main types of cookies. First, essential cookies — the site cannot function without these, such as maintaining your login session. Second, functionality cookies — these remember your language preference or the last game you viewed. Third, analytical cookies — used to understand which pages are visited most often.

• Cookies generally expire after 30 days and are deleted automatically thereafter.
• The same type of technology is used in the mobile app.
• Information obtained from cookies is never shared with any third-party advertising networks.

Site casino retains data only for as long as it is needed. While your account is active, data is naturally required. Once an account is closed, different retention periods apply depending on the type of information.

• Financial Transaction Records: Retained for 5 years after account closure due to legal obligations.
• KYC Documents: Typically retained for up to 5 years in accordance with regulatory requirements.
• Gaming History: Retained for up to 2 years after account closure for dispute resolution purposes.
• Support Conversations: Retained for up to 1 year after the issue is resolved.
• Marketing Preferences: Deleted immediately upon opt-out.

No data is retained beyond legal requirements. When data is deleted, it is properly destroyed to prevent recovery.

Site casino believes you should have full control over your own data. To that end, a number of rights have been granted that you can exercise at any time.

Site casino strictly does not provide services to anyone under 18. Age verification is required during registration, and KYC documents may be requested in cases of doubt.

If we ever become aware that a minor's data has been collected by us, the account will be closed immediately, all associated data will be deleted, and any remaining funds will be refunded.

Site casino's support team is always available for any privacy-related questions, complaints, or requests. You can always reach out in Bangla.

This Privacy Policy is reviewed at least once a year. It may be updated more frequently if there are changes to applicable laws or our internal processes. For significant changes, registered members will be notified in advance via SMS to their registered mobile number or by email.

• Live Chat — Available 24/7, with typical response times under 5 minutes.
• Email: support@sitecasino.asia — Response within 24 hours.
• For privacy-related complaints submitted by email, using the subject line "Privacy Complaint" will ensure your request is prioritized.